Cancellation & Refund Policy

1. Scope of This Policy

This policy applies to paid subscriptions and other paid services offered directly by LibraryStu through its website, application, or other authorized channels.

LibraryStu provides digital/software services only and does not sell or ship physical products. Accordingly, physical product returns, exchanges, shipping refunds, and return shipping do not apply to LibraryStu subscriptions.

This policy should be read together with our Terms of Service and Privacy Policy.

2. Free Trial

LibraryStu may provide eligible users with a 90-day free trial to allow them to evaluate the Service before purchasing a paid subscription. During the free trial:

• No subscription fee is charged for the trial period unless expressly stated otherwise at the time of signup.
• Users may evaluate the features and functionality of the Service.
• Users are encouraged to determine whether the Service meets their requirements before purchasing a paid subscription.
• A free trial does not create any entitlement to a monetary refund because no subscription fee is payable for the free trial itself.
• LibraryStu may limit, modify, extend, suspend, or discontinue a free-trial offer where reasonably necessary, subject to applicable law and any terms communicated at the time the offer is provided.

3. Paid Subscription Plans

LibraryStu currently offers paid subscription plans that may include:

• Monthly Plan: ₹99
• Annual Plan: ₹499

The applicable price and features will be displayed on the LibraryStu website or checkout page at the time of purchase. Prices may be changed from time to time. Any applicable taxes or other legally required charges will be displayed where applicable.

4. No Automatic Renewal

LibraryStu subscriptions do not automatically renew. LibraryStu does not automatically charge a customer's saved payment method, bank account, card, UPI account, or other payment method when a subscription expires.

When the applicable subscription period ends, the customer must manually purchase a new subscription if they wish to continue using paid features. A customer is therefore not required to separately cancel an automatic renewal because LibraryStu does not automatically renew subscriptions.

5. Cancellation of a Paid Subscription

A customer may stop using the Service or request cancellation of their paid subscription at any time. However, cancellation does not automatically create a right to a refund for the remaining portion of an already-paid subscription period.

Unless a refund is approved under this policy or is required by applicable law:

• a monthly subscription remains available until its applicable expiry date; and
• an annual subscription remains available until its applicable expiry date.

If the customer stops using the Service before the subscription expires, the unused portion of the subscription period is generally not refundable.

6. General Refund Policy

LibraryStu generally does not provide refunds for a paid subscription after the subscription has been successfully activated, including where a customer:

• changes their mind after purchasing;
• decides that the Service is no longer required;
• does not use the Service;
• uses the Service less than expected;
• stops operating or changes their business;
• purchases a subscription but later decides not to continue using LibraryStu; or
• requests a refund solely for the unused portion of an active subscription.

LibraryStu does not ordinarily provide pro-rata refunds based solely on unused subscription time. This approach allows LibraryStu to maintain predictable subscription pricing and administration while providing customers with an opportunity to evaluate the Service through the available free-trial period. Nothing in this section limits any refund or other consumer right that cannot lawfully be excluded or restricted under applicable law.

7. Situations Where a Refund May Be Available

LibraryStu may approve a full or partial refund where appropriate, including in the following circumstances:

8. Refunds Required by Applicable Law

Nothing in this policy is intended to remove, restrict, or waive any right or remedy that a customer may have under applicable Indian law. Where applicable law requires LibraryStu to provide a refund, cancellation right, or other remedy, LibraryStu will comply with the applicable legal requirement.

9. How to Request a Refund

To request a refund, the customer should contact LibraryStu using the contact information provided on the LibraryStu website. The refund request should, where reasonably possible, include:

• name of the account holder;
• registered email address or mobile number;
• subscription plan;
• approximate date of payment;
• transaction or payment reference ID; and
• a brief explanation of the reason for the refund request.

LibraryStu may request additional information reasonably necessary to verify the transaction and determine eligibility. Providing incomplete or inaccurate information may delay the review of a refund request.

10. Refund Review & Processing

Refund requests are reviewed individually based on transaction circumstances, activation status, usage, and policy compliance. Submission of a request does not guarantee approval. Where approved, refunds will generally be initiated through the original payment provider within 5–7 business days. The time required for the amount to appear depends on the user's bank, card issuer, UPI provider, or payment network.

11. Technical Issues & Service Availability

LibraryStu strives to provide reliable access but does not guarantee uninterrupted or error-free operation. Temporary interruptions may occur due to maintenance, software updates, or third-party infrastructure failures. A temporary interruption does not automatically entitle a customer to a refund, though appropriate remedies may be provided for prolonged material outages.

12. Contact and Grievance Redressal

If you have a question, complaint, cancellation request, refund request, or grievance relating to a LibraryStu payment or subscription, please contact: