Contact Us

1. We're Here to Help

If you have a question about LibraryStu, need assistance with your account, or experience an issue while using the Service, you can contact LibraryStu Support using the information below.

LibraryStu is a digital software platform for libraries and study centres. We provide software tools to help manage day-to-day library and study-centre operations.

2. Contact Information

We currently provide customer support primarily through email.

3. What You Can Contact Us About

You can contact us regarding:

• Account registration or login issues
• Free-trial access
• Subscription plans and pricing
• Payment or subscription activation issues
• Billing questions
• Cancellation or refund requests
• Student and seat-management features
• Attendance or QR-related issues
• Technical problems
• Data or privacy-related questions
• Complaints or grievances
• General questions about LibraryStu

4. Payment and Subscription Issues

If you have completed a payment but your subscription has not been activated, or if you believe you have been charged incorrectly, please contact us as soon as possible.

To help us investigate the issue, please include, where available:

• Your name
• Registered email address or mobile number
• Subscription plan
• Approximate date and time of payment
• Payment or transaction reference ID
• A brief description of the issue

5. Refund and Cancellation Requests

For questions or requests relating to cancellation or refunds, please contact: librarystu26@gmail.com

Refund requests are handled in accordance with our Cancellation & Refund Policy.

Submitting a refund request does not by itself guarantee approval. Each request will be reviewed according to the applicable policy and law.

6. Privacy and Data-Related Requests

If you have a question or concern regarding the collection, use, protection, retention, or deletion of personal information, please contact us at: librarystu26@gmail.com

For more information about how LibraryStu handles personal information, please refer to our Privacy Policy.

7. Grievances and Complaints

If you have a complaint or grievance relating to LibraryStu or its services, you may contact us at the email address above.

Please provide sufficient details about your concern so that we can understand and review the matter properly. LibraryStu will review complaints and grievances in accordance with its applicable policies and legal obligations.

For matters specifically relating to grievance redressal, please also refer to our Grievance Redressal page.

8. Support Response

We aim to review and respond to customer enquiries within a reasonable period.

Response times may vary depending on the nature and complexity of the request, technical investigation required, payment-provider involvement, or other circumstances.

For payment-related matters, providing the correct transaction reference ID can help us investigate the issue more efficiently.

9. Official Communication

LibraryStu will generally communicate with customers through the contact details associated with their account or through official LibraryStu communication channels.

For your security, LibraryStu will not ask you to provide confidential payment credentials such as:

• Passwords
• OTPs
• UPI PINs
• Card CVV
• Full card numbers

10. Related Policies

For information about specific matters, please refer to the relevant LibraryStu policies: